Spread a little cheer with your new digital waiting room.
Live place in queue updates for your patients while they wait.
Your patient arrives and front desk checks-in the patient as usual.
An SMS or app notification is sent to the patients.
The message will link patients to a page where they can see their live position in the queue for their doctor.
© 2019 HealthEngine
"There are 5 patients ahead of you"
Nobody likes waiting, especially when they’re sick. That’s why patients love Waiting Room, a HealthEngine feature where they can instantly see how many patients are ahead of them to see their doctor. Switch on Waiting Room to reduce wait time anxiety and front desk questions today.
No personal health information is shared on Waiting Room. We simply use a PMS integration to calculate a patient’s position in the queue for their doctor.
When you activate Waiting Room, it will be available to patients who have booked an appointment at your practice.
When those patients arrive and are marked as ‘Checked In’ in the PMS, HealthEngine sends an SMS or App notification to welcome the patient to the practice with a link to follow their live place in the queue.
If the patient clicks the link, they can see how many patients are ahead of them to see their doctor, until their appointment is over.
We use the PMS integration, along with the check-in and check-out flags to determine how many patients are in front of the patient using the feature.
It’s important that the Front Desk staff use the ‘checked in’ and ‘checked out’ flags for Waiting Room to function. (i.e. if you activate Waiting Room, but never ‘check-in’ your patients, it won’t work).
Yes! Waiting Room notifications are sent to ALL patients, not just those who booked online via HealthEngine.
Your patients will love it, and you will too.
Switch on Waiting Room today.
Don't miss out.
Waiting Room is a feature available with Patient360.
Activation takes less than a minute - switch it on today and start delighting your patients straight away!